How long will my order take?

All Soothe & Inspire items are handcrafted in small batches.
Please allow 5–7 working days for production before dispatch.

How long does shipping take?

Orders are processed within 1–3 business days after dispatch.
Delivery times vary depending on your location and courier service.

Do you offer free shipping?

Yes — we offer free shipping on orders over NZ$100.

🎁 Gifts & Customisation

Can I customise a gift?

Yes! Our Build Your Own Gift Pack allows you to create a personalised gift.
Please note: custom orders cannot be changed once submitted.

Are your products gift-ready?

Yes — all gift sets are beautifully presented and ready to gift.
Perfect for birthdays, thank-you, or self-care moments.

🕯️ Candles & Refills

What are your candles made from?

Our candles are hand-poured using soy wax and high-quality fragrance oils,
designed to burn cleanly and evenly.

How do candle refills work?

Refills are designed for customers who already own a Soothe & Inspire candle vessel.
For best results, refills must be ordered in the same fragrance previously used.

🔁 Returns & Issues

Can I return or exchange my order?

Due to the handmade nature of our products, we do not offer returns for change of mind.

If your order arrives damaged or incorrect, please contact us within 48 hours
with photos so we can help.

How can I contact you?

You can reach us via the Contact page on our website.
We aim to respond within 1–2 business days.